Billing Questions

1. Can I pay using bank payment deposits?

Yes! You can deposit your payment via your PayPal account. We also accept Visa, MasterCard, American Express, Discover via 2checkout for online payments using Credit/Debit Cards.

 

2. What is your cancellation policy?

Monthly users can cancel at any time. Annual users can also cancel their account if not satisfied with the service 1 month from the date of purchase. Top-level domain registration cannot be cancelled and cannot be refunded in whole or in part.

 

3. Can I upgrade my hosting plan later?

Yes, you may upgrade your account at any time. If you would like to upgrade your account, please login your lpanel at the clients login page and from there you may upgrade your account or you may contact the sales department with your request, and they will send you instructions for upgrading your account.

 

4. How can I change my account or billing information?

If you need to update your account please login your lpanel at the clients login page and from there you may update your account or you may contact the sales/billing department.

 

5. What happens if I go over the bandwidth limit for my account?

You will be invoiced at the rate of $1 per GB.

 

6. What methods of payments can I uset?

Payment methods accepted: We accept secure payments through Paypal and 2Checkout.

 

7. How do I cancel my account?

You may cancel your hosting subscription in your Paypal account. Your account will be removed from the server upon cancellation. (NOTE: Your Lpanel account will continue to reside with Sandlizardz.com.)

 

8. What about billing and over-due policies?

Accounts will be given a grace period of 7 days, if payment is not received within the grace period your account will be deleted from our servers.

 

Pre-Sales Questions

1. What Is Web Hosting?

Sandlizardz.com offers Web Hosting, Web Design Development and email services. This means that we provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.

 

2. How do I decide which package I need?

If you have full-fledged technical requirements, consider Personal Hosting or our Professional Hosting Packages. If you have other hosting needs, or just want somebody to help you decide, you may contact our Live Chat or send us an email.

 

3. How do I place an order?

Orders should be placed from the order page. If you need assistance placing your order, please contact the sales department via our Live Chat or you may use our contact form located at our Support page.

 

4. How soon will my account be set up and ready for use?

When you order online, our automated system will set up your account immediately. You will receive a welcome email with your login information and other important details. Due to various updates and maintenance, occasionally it may take up to one business day to setup your account. Orders are placed in a queue and are processed in the order in which they are received. As soon as your account is set up you can immediately begin uploading via your IP address. It may take up to 48 hours for your domain name to resolve to our servers.

 

5. Is there a minimum time contract/commitment?

There is no commitment or contract. You can pay monthly, quarterly, bi-annually or yearly. You can also cancel at any time.

 

6. How can we offer such a good deal?

First of all, we are a true wholesale hosting provider. Most hosting sellers on the web are not wholesale web hosting providers but just hosts offering reseller plans. Second, most of our customers run small businesses or personal websites, which don't use much disk space or bandwidth on our servers. As a result, even our most demanding business clients are able to save money by signing up for the same packages as everyone else. Third, we don't spend a lot of money running a fancy website, or on advertising. We rely primarily on word-of-mouth advertising, which doesn't cost us anything (we just have to offer a product that people want to tell their friends about).

 

7. How can you offer an "unlimited" hosting account? Is it really unlimited?

Unlimited hosting accounts have no set limit as per our TOS, which states that shared account usage must be reasonably accommodated by a shared server . Shared hosting accounts may not to be used to host a collection of MP3's, Warez, or to backup your computer or another source. They may not be used for general storage of any type. All content stored on an unlimited account must be directly used on the Internet by the website associated with that account. These accounts may not be used as a download distribution point for your software or media. They are to be used for standard web practices only. This means that all content stored on an unlimited account must be used for “normal” website use. “Un-normal” usage is anything that a shared server would not be able to provide under standard circumstances and is at our discression. If your account requires CPU/memory resources that are not able to be provided by a shared server, we may require you to upgrade to a semi-dedicated server (2-5 clients per server), VPS or a dedicated server. If you are unsure of whether your account may violate this policy, please contact us prior to subscribing.

 

8. Are there any restrictions to the content I can host?

Yes, there is a specific list of items which violate our Terms of Service. Please read our TOS before signing up. In general we don't allow adult content, and our shared servers can't be used for hosting/streaming media, download sites, or storing large amounts of archives. Please request a custom quote if you are in need of these services to ensure you have adequate resources for your content.

 

9. Is my site backed up and how often?

We do standard cpanel backups of all accounts nightly. Clients can and should make local backups of their site at any time from their cpanel account. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. If you need files restored, you may request to have us restore them from our backups or from your local copy.

 

10. What if I don't need a Virtual Private Server?

Some of you need full control over all internet and website activities, while others want a simpler environment for setting up website and related communications. We can help you setup Virtual Private Server with the Hosting needs of your choice. Just contact us provided with your hosting needs.

 

11. Just who are you guys, and how long have you been around?

Sandlizardz Company (www.sandlizardz.com) launched in the year 2005.

 

12. Can you Design a Website For Me?

Yes, Sandlizardz.com is Web Development Company which specializes in total web solutions for small and medium businesses.

 

13. How does your Service Guarantee work?

When you buy our services, you get a 31-day money back guarantee. We want to keep you as our customer, so we make sure we do everything to meet your hosting needs. Read our service guarantee.

 

14. Why should I choose your technology over anyone else's?

Because no one matches the packages or the price we offer! We know you've been shopping around for a secure, affordable Web Hosting solution, so check out our Web Hosting Plans and Our state of the art Network/Data Center to find out for yourself why our service rocks!

 

15. Do you have guaranteed up-time?

Our datacenter facility sits atop multiple power grids driven by TXU electric, with PowerWare UPS battery backup power and dual diesel generators onsite. Our HVAC systems are condenser units by Data Aire to provide redundancy in cooling coupled with ten managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system including VESDA (Very Early Smoke Detection Apparatus) with over 700 smoke detectors between the two facilities. That's guaranteed 99.9% uptime.

 

16. Do you offer 24/7 technical support?

Yes! Contact our Live Chat 24/7 or email us using our ONLINE CONTACT FORMS.

 

17. Do you have an affiliate program?

YES! We currently have a very rewarding Affiliate Program. You promote our web hosting offer as you see fit, through text links or banners on your website or email to your opt-in members. Every time someone clicks on a link on your website and visits Sandlizardz.com and buys a hosting package, you earn a commission of 50% per referal.

 

18. How often can I upload my site?

You have the ability to upload and update your site as often as you like, 24 hours a day, 7 days a week, 365 days a year.

 

Technical Questions

1. What kind of hardware do you guys use?

All of our servers utilize Intel® Dual Xeon 2.8 GHZ, with 1.0 gigs of ram or above processing power and reliable, fast scsi hard drives for optimal performance.

 

2. What kind of hosting facility do you have?

We have a world-class hosting facility set up in Dallas, Texas USA equipped and served by 12 HIGH SPEED reliable backbone providers with a Gigabit Internet Bandwidth.

 

3. Do you support PHP and MySQL?

All of our Web Hosting Packages support the full use of PHP and MySQL.

 

4. What Is Data Transfer?

Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. All reputable hosting companies must impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service.

The monthly data transfer allowances on our hosting plans are amongst the highest in the industry, as such less that 0.25% of our clients ever exceed them. You can monitor your data transfer in real time via your control panel.

Should you exceed your data transfer, there is no loss of service to your account, you simply pay a small surcharge for each additional megabyte of data transferred. To summarize, exceeding your data transfer allowance is good news as it means you have a very busy and thus profitable web site!

 

5. Do you allow MP3 sites?

Yes, we allow all legal MP3 sites.

 

6. Are There Any Restrictions On The Content Of My Site And Use Of My Account?

Please see our [TERMS OF SERVICE] for detailed information on the permitted content for your web site and use of your account.

 

7. Do you support Microsoft FrontPage extensions?

All our Web Hosting Packages packages support FrontPage extensions, which can be enabled in your control panel.

 

8. Can I Update My Web Pages As Often As I Want?

You have unlimited access to your site via FTP or FrontPage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. You can change and update your site as often as you want to.

 

9. What is the path to my home directory?

/home/username

 

10. How do I access my control panel?

Just log in to http://yourdomain.com:2082

 

11. How do I setup my mail accounts?

Simply follow the steps outlined in your control panel.

 

12. How do get my emails?

If you're familiar with your email client's setup, use the following information to retrieve email from your POP account: Incoming mail (POP3) server: mail.yourdomain.com

Outgoing mail (SMTP) server: mail.yourdomain.com

See our knowlegebase subject about SMTP servers if this does not work for you.

* set SMTP authorization within your email program to have the server authenticate you as a registered account holder.

WEBMAIL
You can login to your webmail via Sandlizardz WebMail.
www.sandlizardz.com/webmail_login.htm

 

13. What name servers should I use for my domain hosted?

Our Nameservers are as follows: ns1.sandlizardz.com ns2.sandlizardz.com

 

14. How do I FTP my files to my server?

First, you need to have an FTP client. You'll then need to connect to the IP address or host name of the domain that was provided to you when you signed up for your Web Hosting package.

 

15. What is the path to Perl?

/usr/bin/perl

 

16. What is the path to sendmail?

/usr/bin/sendmail

 

17. Where should I put CGI scripts for my domain?

All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script. The full server path to your cgi-bin is /home/username/public_html/cgi-bin. Contact us before uploading any CGI scripts that could potentially require excessive CPU resources to ensure uninterrupted service for your account.

 

18. I uploaded my files, but I don't see my page?

First, make sure you have placed an index file (ex. index.html) in the public_html directory. Next, make sure your domain has resolved to our name servers. You can do this at http://www.internic.com/whois.html. If you have verified that you can see the index file in your public_html file, AND that your DNS has resolved to our name servers, try one more thing. Close your internet browser, delete all temp internet files, cookies, and clear the history. Then turn off your computer, and turn off the power to your modem and router. Then plug everything back on again and try to access your site. If you still cannot access it, please contact the support department.

 

19. How can I see my site before my domains new nameservers have resolved?

Use this format to view it from your internet browser:

http://SERVERIP/~username/ replacing SERVERIP with the IP address of your server, and username with your account username (Don't forget the ending slash.). If you find that this function is not working, and you need to view an account, please contact the support department.

 

20. Do you offer website creators with all plans?

YES! We have 2 different programs that are accessible within your cPanel in Fantastico's pre-installed scripts.

Web Design and Development

1. What is the best package I can get for a world class website?

The best package you can get is for $500 USD. This package would include up to unlimited pages, graphic design concepts, automated contact form for feedback navigation, testing and uploading the tested version of your website. Please note, domain registraion & web hosting is not included in this package.

 

2. What would you need from us to start a web design project?

We would require all the content, images, your competitor websites and 50% upfront payment to start the project. Balance amount is to be paid while delivering the final version.

 

3. I want to have a flash website. What shall I do?

We can provide two types of flash websites. First is the website where you can have flash animation in some content or images. Second type is a full flash driven website. Please contact our sales team to inquire about the prices.

 

4. I want to update the website myself and dont want to pay a maintenance fee. How is that possible?

Sandlizardz offers a user friendly Content Management System (CMS) for customers to update the website themselves. Please contact our sales team to inquire about the prices.

 

5. I have a web portal to be developed with various custom features and functions. How do i get a price for that?

If you have a custom web portal to be developed, please feel free to send your specifications to our sales division for a free quote. Our project managers would analyze the specifications provided by you and prepare a proposal with a reasonable price and timeframe.

 

6. What are the programming languages used web development applications?

We offer flexibility for programming languages to be used on various hosting servers. Our programmers code in PHP, ASP.NET, ASP, Java and Html.

 

E-COMMERCE

1. What are the features I can get for my new e-commerce website?

We offer the following features for a fresh e-commerce website, even for the lowest package.

• Professional website design and custom graphics. • Easy to use content management system puts you in complete control of your website and online catalog. • Optimization of your site for Google, Yahoo, MSN, Altavista, Lycos etc • Member Registration System • Shopping basket and secure credit card ordering. Call for information on automated payment integration. For additional features for back office such as order tracking, customer order status notification, previous order details printing of invoice, inventory control system, automated email marketing etc. can be delivered at an extra cost.

 

2. What is the minimum cost of an e-commerce web development project .

We would provide you a world class online store with the features above starting at only $1,600 USD. For more information on some of the projects we have delivered, please visit our e-commerce web design portfolio.

 

Project Management and Communication

 

1. How will I monitor my project once I decide to go ahead with Sandlizardz.com?

Sandlizardz will assign a project manager for each job, who would be available to the client whenever required for smooth monitoring of a project or incase the client has questions, modifications etc.

 

2. How will I communicate with the team or the project manager working on my project?

Sandlizardz uses the following means of communication to interact with its prospective or existing clients. Phone Support, Instant Messengers.